Case Study
System Transformation
- Ron Maples
Consumer Services
INDUSTRY
4,000
EMPLOYEES
$1B
ANNUAL REVENUE
Background
Our client struggled with disconnected systems and inefficient processes, which hindered growth, disrupted operations, and impacted performance. S+H Consulting leveraged its expertise to select third-party software, design future-state lead-to-cash operating models, and provide implementation support and resources.
Objective
- Design a cutting-edge target operating model
- Optimize workflows to minimize errors and enable staff to focus on strategic priorities
- Lead user acceptance training for seamless adoption
- Integrate data across platforms to create a single, trusted source of truth
Solution
- Mapped current and future state processes, assessing functional requirements and workflow gaps
- Identified bottlenecks in the future state and deployed automation tools to streamline repetitive tasks
- Collaborated with the client to develop a system integration and automation plan aligned with future-state KPIs
- Implemented APIs and custom middleware to integrate systems, ensuring seamless data flow and compatibility
Streamlined systems and processes by designing a future-state model, automating workflows, and synchronizing data.
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